Shipping policy
Canadian Shipping Policy Criteria and Shopify-Ready Store Policy
Executive summary
For a merchant selling from Canada[1] on Shopify[2], the safest shipping-policy posture is to treat the policy as a compliance document, not just marketing copy. In practice, that means: disclose shipping charges clearly before checkout; do not promise delivery windows you cannot reliably meet; separate processing time from carrier transit time; state when tracking is provided; explain who bears the risk and cost for lost, delayed, damaged, refused, or undeliverable parcels; and make clear how duties, taxes, and returns are handled. That approach is supported both by Canadian consumer-protection rules and by Shopify’s own policy, checkout, duties, and shipping-profile tools. [3]
The core federal points are straightforward. First, shipping and delivery claims are subject to deceptive-marketing rules: materially false or misleading claims are prohibited, and “drip pricing” of mandatory fees is unlawful unless the extra amount is government-imposed. Second, dangerous-goods transport is separately regulated, and the national postal operator will not accept non-mailable dangerous goods except where a specific mailing exception applies, such as certain lithium-battery situations. Third, international shipments require accurate customs information, and commercial export reporting may be required depending on destination, product restrictions, and value. [4]
At the provincial level, Canadian e-commerce law is not fully uniform, so a national store policy should be drafted to the strictest common denominator. In particular, stores selling to consumers in Ontario[5], Québec[6], British Columbia[7], and Alberta[8] should assume they need robust pre-contract disclosure, an order confirmation copy, clear delivery arrangements, and statutory cancellation/refund handling for late delivery or missing disclosures. Your policy should therefore preserve non-waivable statutory rights and avoid blanket statements such as “all shipping charges are non-refundable in every case” or “all sales are final.” [9]
For cross-border sales, the best operational practice is to choose one of two clear models and say so plainly in the policy: DDP (duties collected up front) or DAP/DDU (duties due on import). Shopify explicitly warns that if you collect duties and taxes at checkout, you must use supported DDP fulfilment or the customer can be charged twice. It also requires accurate HS codes and country-of-origin data for reliable duty calculations. [10]
The most practical customer-facing ETA ranges for a general-merchandise store are conservative bands, not single-day promises. A defensible starting point is: Canada standard 2–8 business days; U.S. standard 2–7 business days; major overseas markets such as the U.S., the United Kingdom[11], the European Union[12], and Australia[13] standard 4–10 business days; express options faster where offered. Those are drafting ranges inferred from current official service standards published by postal and courier carriers; they should be tightened or widened only after you test the exact checkout services you enable. [14]
Legal and regulatory criteria
Federal shipping, pricing, and privacy rules
The federal competition rule for shipping pages is simple: your delivery representations, “free shipping” claims, transit promises, and checkout prices cannot create a misleading general impression. The Competition Bureau states that materially false or misleading representations are prohibited, and it specifically identifies drip pricing as unlawful when mandatory fees are added after an unattainable headline price is advertised. For a shipping policy, that means you should disclose mandatory shipping, handling, oversize, residential, and remote-area charges before checkout, or make clear that live carrier-calculated rates will appear at checkout. [15]
Customer shipping data is also regulated. Under PIPEDA, private-sector organizations in the course of commercial activity must collect, use, and disclose personal information only for identified and reasonable purposes, with appropriate safeguards; Alberta, British Columbia, and Quebec also have substantially similar provincial private-sector privacy laws. In policy terms, your shipping page should coordinate with your privacy policy so customers understand that their address, email, and phone number may be shared with carriers, customs brokers, warehouse partners, and tracking-service providers as necessary to fulfill and track orders. [16]
Dangerous-goods compliance is a separate layer, not something to solve only in store policy text. Transport Canada states that dangerous goods transport is regulated under the Transportation of Dangerous Goods Act, 1992 and its regulations. Canada Post separately states that dangerous goods as defined by the TDG Regulations are non-mailable matter, except limited mailing allowances such as certain lithium-battery scenarios; it also warns that lithium batteries are generally restricted to Canada and U.S. destinations in its mailing guidance. If your catalog later includes batteries, aerosols, flammables, magnets, perfumes, chemicals, or devices with integrated batteries, do not rely on a general shipping policy alone. [17]
Customs, export reporting, and destination-country charges
For international shipments, customs accuracy is a legal requirement. Canada Post states that all mail containing merchandise sent to the U.S. or another international destination requires a customs declaration, and its customs-form guidance explains that the declaration is also transmitted electronically to destination customs authorities. That means a Canadian merchant should not promise shipment until it can provide clear product descriptions, values, origin information, and any required certificates. [18]
For export reporting, the most important Canadian rule is that the exporter remains responsible for accurate and timely reporting even if a carrier or customs service provider files on the exporter’s behalf. CBSA’s exporter guidance says reporting obligations apply under Canadian law; penalties, detention, or seizure can follow non-compliance. CBSA’s current memorandum also states that non-restricted commercial goods valued under CAD$2,000 and non-restricted goods exported to the U.S. are generally exempt from export declaration requirements, while regular commercial goods valued at CAD$2,000 or more typically require reporting. For mail, CBSA’s electronic reporting guide states the export declaration time frame is 2 hours before delivery to the post office where the goods are mailed. [19]
Your customer-facing duties clause should also reflect that destination-country import rules are changing and can be severe. Shopify’s international shipping guidance states that, as of August 29, 2025, de minimis no longer applies to U.S. shipments and duties and import taxes apply to all U.S. imports; CBP’s own e-commerce guidance says the duty-free treatment for low-value shipments was suspended for all countries. For the UK, HMRC says consignments valued at £135 or less sold direct to UK consumers generally require the overseas seller to charge and account for VAT, while consignments above that threshold fall under normal import VAT and customs rules. For the EU, the European Commission states the pre-existing VAT exemption below EUR 22 was abolished and import VAT mechanisms such as IOSS now apply, with import declarations required for all imported goods regardless of value. For Australia, the Australian Border Force states that goods with a value of AUD 1,000 or less are generally free of duty and GST at the border, while higher-value goods may attract duty, GST, and import-processing charges. [20]
Provincial consumer-protection rules that change the policy language
Ontario’s internet-agreement law is a strong reason to maintain clean checkout disclosure. The Ontario statute requires prescribed information before the agreement is entered, requires an express opportunity to accept or decline and correct errors immediately before purchase, and requires a copy of the internet agreement within the prescribed period. Ontario also provides cancellation rights where those disclosure/copy requirements are not met. Ontario’s consumer guidance further explains that, in most cases, if an online order is not delivered within 30 days of the promised delivery date, the consumer can request a refund and the seller then has 15 days to provide it. [21]
Quebec’s distance-contract regime is even more concrete for policy drafting. The Office de la protection du consommateur states that consumers can cancel an online purchase if goods or services are not received within 30 days after the written delivery date, or within 30 days after purchase if no delivery date was indicated. It also states that if mandatory information was missing or unclear, cancellation rights can arise, that the merchant must reimburse within 15 days after cancellation notice, and that if the item has already been delivered after a valid cancellation, the merchant is responsible for reasonable return fees. That is why a Quebec-compliant national shipping policy should preserve statutory rights explicitly. [22]
British Columbia’s Business Practices and Consumer Protection Act has a dedicated Division 4 — Distance Sales Contracts, covering disclosure of information, electronic form, copy of distance sales contract, cancellation, refunds, return of goods, and credit-card recourse. Even without reproducing every section, the structure of the statute strongly supports the same national best practice: full pre-checkout disclosure, post-purchase copy, and a returns/refunds workflow that distinguishes statutory cancellation from ordinary buyer’s-remorse returns. [23]
Alberta also has a dedicated internet-sales regime. Alberta’s government consumer guidance states that the Internet Sales Contract Regulation applies to Alberta residents or purchases from Alberta businesses that sell online, and applies to personal, family, or household goods or services above $50. Even though the details vary by province, the practical compliance lesson is the same: a national policy should plainly disclose merchant identity and contact details, descriptions of goods, total charges, delivery arrangements, and cancellation/refund mechanics. [24]
Product-specific overlays
This report assumes ordinary general merchandise. If the store later sells goods in regulated categories, the template below should be supplemented, not reused unchanged. The clearest examples are hazardous materials and battery-powered products, which trigger TDG and carrier-specific mailing restrictions, and foods/perishables, where CFIA’s Safe Food for Canadians framework can apply to food businesses engaged in import, export, or interprovincial trade. For alcohol and other age-restricted goods, a product-specific legal review is advisable before launch. [25]
Carrier and fulfillment landscape
Carrier comparison
|
Carrier |
Typical transit profile |
Cost posture and rate drivers |
Tracking |
Liability / insurance posture |
Best fit |
|
Canada Post[26] |
Domestic: next day to 2 days local/regional for premium services, 2–8 days national for Xpresspost/Expedited, and 4–10 days for Regular Parcel; U.S.: 2–7 business days depending on service; international: 4–7 business days for Xpresspost International, 6–10 for tracked/international air, 4–12 weeks surface. [27] |
Best simple published benchmark among major carriers: flat-rate boxes are currently C$18.99–C$32.99 up to 5 kg anywhere in Canada; other services are origin/destination/size/weight based through the rate tool. [28] |
Standard tracking tools available. [29] |
Many parcel services include up to C$100 liability, with paid additional coverage available on some services. [30] |
Lightweight parcels, PO boxes, broad domestic reach, economical ecommerce shipping. |
|
UPS[31] |
Domestic Canada: generally 1–7 business days; international: U.S. early/next-day and broader international 1–3 business days for express services depending on lane. [32] |
Quote- and guide-based rather than one sticker price; rates depend on zone, service, billed weight, and surcharges. UPS separately publishes fuel surcharges and notes that guide prices exclude customs brokerage fees to the U.S. [33] |
Full online tracking support. [34] |
If no declared value is entered, UPS’s maximum liability is generally $100; more protection can be purchased by declaring value. [35] |
Account-based domestic and cross-border shipping, especially when live rates and service-level choices matter. |
|
FedEx[36] |
Canada: overnight, 1–2 day, 1–3 day, and ground 1–7 day services; U.S. and international: 1–3 business days for priority services and 2–5 business days to most major world markets for economy services. [37] |
Quote-based; FedEx says weight, size, and speed drive estimated rates. It separately publishes residential, extended-area, and fuel surcharges. [38] |
End-to-end tracking and claims tools are available. [39] |
Declared value is available, subject to service and cargo limits; FedEx publishes maximum declared-value rules and valuation charges. [40] |
Fast domestic service options and flexible international express/economy mix. |
|
Purolator[41] |
Canada: guaranteed next-day express across Canada, with ground in 1 or more business days; U.S.: next-day express or 2+ business days ground; broad access to Canadian postal codes. [42] |
Estimate/rate-guide based; costs vary by package details, destination, and service level. Purolator publishes rate, zone, and service guides and online estimating tools. [43] |
Tracking, SMS notifications, and enterprise visibility tools are available. [44] |
Declared value exists in Purolator’s terms framework; current service and liability terms should be checked against the live guide before publication. [45] |
Stores wanting strong Canada coverage and integrated Canada/U.S. ground-plus-express options. |
|
DHL[46] |
International express specialist; fastest lanes can reach major destinations on the next possible business day, with time-definite services for earlier-day delivery in some lanes. DHL eCommerce-style deliveries can take materially longer depending on country and handoff. [47] |
Quote-based; DHL says charges use actual or volumetric weight and customs factors, and provides live quote/transit tools rather than simple public list pricing. [48] |
End-to-end tracking is standard. [49] |
Insurance/value-protection terms vary by service and quote; check the live service terms before stating a specific cap in your store policy. Customs charges depend on HS code, origin, declared value, and related charges. [50] |
Urgent international shipping and customs-intensive cross-border orders. |
Across all carriers, the main price drivers are shipping origin, destination, service speed, actual weight, dimensional weight, box dimensions, declared value, residential/remote-area surcharges, fuel surcharge, and brokerage/disbursement fees. Shopify’s own shipping-rate documentation makes the same point: accurate product weights and package dimensions are essential for carrier-calculated rates, and carrier transit times do not include your separate processing time. [51]
Customer-facing delivery windows you can safely publish
For a non-specialized Canadian store, a conservative public promise could read as follows: Canada standard: 2–8 business days; Canada express: next business day to 2 business days in many major corridors, longer elsewhere; U.S. standard: 2–7 business days; U.S. express: 1–3 business days; UK/EU/Australia standard: 4–10 business days; UK/EU/Australia express: 1–5 business days to major centres. These bands are not statutory deadlines and should be presented as estimates; they are policy-drafting ranges inferred from current official service descriptions. [14]
A good store policy should also state that customs inspections, destination-country import formalities, weather, labour disruptions, remote-area service limits, and peak-volume events can add delay. That is consistent with carrier terms: Canada Post says delivery standards are estimates except where its on-time guarantee applies and that guarantees can be suspended for causes beyond its reasonable control, while FedEx service alerts warn that affected shipments may be ineligible for money-back guarantee credits. [52]
Shopify platform requirements and best practices
Shopify gives the shipping policy unusually high visibility. Its Help Center states that, by default, policy links appear in the checkout footer, a return-policy link appears on the order-review page, and a shipping-policy link appears on product pages and in the cart. That means the shipping policy should be plain English, customer-facing, and synchronized with the actual rates, zones, and fulfilment settings in the admin. [53]
Operationally, the key settings live in Settings → Shipping and delivery. Shopify’s profile documentation shows that you should configure the general profile and any custom profiles, assign the relevant products, set fulfillment locations, create shipping zones, and add shipping options within each zone. It separately explains how to add transit time to a rate, which is important because Shopify also states that carrier-calculated transit times do not include your processing time. Your store policy should therefore always disclose processing time separately from transit time. [54]
For international selling, the most important Shopify rules are in the duties-and-taxes workflow. Shopify says you should add HS codes and country of origin for products, because missing information can cause duty estimates to fail or become inaccurate. It also says that if you collect duties and import taxes at checkout, you must verify DDP support, update policies and notifications, and use DDP labels where required so customers are not charged twice. Shopify further notes that not all carriers support DDP, that you cannot offer both DDP and DAP for the same country/region, and that duties collection is not supported in the “Rest of world” shipping zone. [55]
If you plan to offer local delivery or pickup, Shopify supports both. Local delivery is configured per location and can be limited by radius or postal codes, while pickup in store has its own settings under Additional delivery methods. If you use those features, your shipping policy should include a separate section rather than trying to fold pickup into ordinary parcel-shipping language. [56]
timeline
title Order flow
Order placed : Customer submits order
: Order confirmation sent
Processing : Payment review if needed
: Picking and packing
: Shipping label created
Shipping : Carrier accepts parcel
: Tracking number activated
: Transit to destination
Delivery : Delivered / attempted delivery
: Customer support if delayed, lost, or damaged
Returns : Return request submitted
: Return approved / label issued if applicable
: Item received and inspected
: Refund, replacement, or exchange completed
Shopify-ready shipping policy template
The template below is designed to match the legal and platform criteria above. It is intentionally conservative and uses editable placeholders so you can paste it into Settings → Policies and then tailor it to your actual profiles, carriers, and checkout configuration. Shopify’s own documentation supports publishing this policy prominently and aligning it with transit times, duties settings, and return rules. [57]
Shipping Policy
Last updated: [Month Day, Year]
At [Store Name], we aim to process and ship your order as quickly and accurately as possible. This Shipping Policy explains how order processing, shipping methods, delivery estimates, tracking, international duties and taxes, and shipping-related return issues are handled.
Order processing time
Orders are typically processed within [X to Y business days] after payment is received and approved.
Processing time is separate from shipping transit time. Orders are processed on [business days, e.g., Monday to Friday, excluding Canadian statutory holidays].
Orders placed after [cutoff time and time zone] are treated as received on the next business day.
If we experience unusually high order volume, inventory delays, customs/documentation delays, or other operational disruptions, processing may take longer. If there is a material delay, we will make reasonable efforts to notify you using the contact information provided at checkout.
Shipping destinations
We currently ship to the following locations:
-
Canada
-
[United States / selected international markets / other destinations]
We do not ship to: [P.O. boxes / parcel lockers / certain remote regions / specific countries / sanctioned destinations / restricted-product destinations]
We reserve the right to limit, refuse, or cancel shipments where shipping would violate carrier rules, customs requirements, applicable law, or product-specific restrictions.
Shipping methods and estimated transit times
Available shipping options and rates are shown at checkout based on your delivery address and the items in your cart.
Typical transit-time estimates are:
-
Standard shipping within Canada: [X–Y business days]
-
Expedited shipping within Canada: [X–Y business days]
-
Standard shipping to the U.S.: [X–Y business days]
-
International shipping to other destinations: [X–Y business days]
All transit times are estimates only and are not guaranteed unless expressly stated otherwise. Delivery times may vary due to destination, customs clearance, remote-area service limits, weather, labour disruptions, carrier network issues, peak periods, or other factors outside our reasonable control.
Shipping rates
Shipping charges are calculated as follows: [flat rate / free over threshold / carrier-calculated at checkout / weight-based / zone-based / mixed model]
Any applicable shipping charge will be displayed before you complete your purchase.
If your order requires an oversized-package surcharge, remote-area surcharge, address-correction surcharge, or other carrier-imposed shipping adjustment that could not reasonably be calculated at checkout, we will contact you before shipment to confirm next steps.
Tracking
Once your order has shipped, we will send a shipment confirmation email to [customer email] with tracking information, where tracking is available for the selected service.
Please allow [up to X hours] for tracking to activate after the carrier receives the parcel.
Split shipments
If your order contains multiple items, we may ship the items separately from the same or different fulfillment locations. If this happens, you may receive multiple tracking numbers and your items may arrive on different dates.
Delivery issues, address accuracy, and failed delivery
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a parcel is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the parcel from the carrier or pickup location, we may:
-
reship the order at the customer’s expense; or
-
cancel the order and refund the product price, less the original shipping charge and any return-to-sender or carrier fees, unless applicable law requires a different result.
If you need to request an address correction after placing an order, contact us promptly at [contact email]. We cannot guarantee that address changes can be made once fulfillment has begun.
Lost, stolen, or damaged packages
If your package appears to be lost, stolen, or damaged in transit, please contact us at [contact email / support URL] within [X days] of the expected delivery date or delivery scan.
We may ask you to provide:
-
your order number,
-
photographs of the packaging and item,
-
a description of the issue, and
-
any information reasonably required for a carrier investigation or claim.
If we determine that a package was lost or damaged in transit, we may, at our discretion and subject to applicable law:
-
replace the item,
-
issue store credit, or
-
issue a refund to the original payment method.
If tracking shows the package was delivered to the address provided at checkout, we may ask you to check with household members, neighbours, building staff, or the carrier before we take further action.
Nothing in this section limits any mandatory consumer rights that apply under law.
Shipping insurance and liability coverage
Some shipping services may include limited carrier liability coverage, and additional declared-value or insurance options may be available for certain shipments.
Unless expressly stated at checkout, [Store Name] does not automatically purchase additional shipping insurance beyond any liability coverage included with the selected service.
For high-value orders, we may require a signature upon delivery or may contact you regarding upgraded shipping options.
International shipping, customs, duties, and taxes
For orders shipped outside Canada, customs documentation and import rules vary by destination.
Option A — DDP model
Where offered at checkout, duties, import taxes, and related charges are collected in advance. If duties and taxes are prepaid, they will appear at checkout and on your order details.
Option B — DAP/DDU model
Unless otherwise stated at checkout, international orders may be shipped on a delivery-duty-unpaid / delivered-at-place basis. This means the recipient is responsible for any import duties, VAT/GST, brokerage, disbursement, customs-processing fees, or similar charges imposed by the destination country.
We are not responsible for delays caused by customs, border authorities, or destination-country import procedures.
If an international order is refused by the recipient or abandoned because duties, taxes, or import fees were not paid, any refund is subject to deduction of outbound shipping charges, return shipping charges, customs/brokerage charges, and any other amounts charged to us by the carrier or customs authorities, to the extent permitted by applicable law.
Returns and exchanges related to shipping
Please also review our [Returns / Refund Policy].
If you receive the wrong item, a damaged item, or an item affected by a shipping error attributable to us, please contact us within [X days]. Where we verify that the issue is our error or a transit-related issue for which we accept responsibility, we will provide an appropriate remedy, which may include a replacement, refund, or return label.
If you are returning an item for reasons other than our error or a verified transit-related issue, return shipping costs are handled under our Returns / Refund Policy.
For exchanges, shipping charges for the replacement item are [borne by us / borne by the customer / waived once / calculated at checkout].
Nothing in this policy limits any statutory cancellation, refund, or legal-warranty rights that cannot be excluded under applicable law.
Force majeure and exceptional delays
Delivery estimates may be affected by events beyond our reasonable control, including severe weather, natural disasters, public-health events, government action, customs examinations, carrier embargoes, transportation disruptions, labour disputes, systems outages, fraud-prevention review, and peak-season volume surges.
Where such events occur, shipping and delivery estimates are extended for the duration of the disruption and for a commercially reasonable recovery period afterward.
We will not be liable for shipping delays caused by events beyond our reasonable control, except to the extent that liability cannot be excluded under applicable law.
Contact us
If you have any shipping questions, contact us at:
[Store Name]
Email: [support email]
Phone: [phone number, if applicable]
Mailing address: [business address]
Support hours: [hours and time zone]
Optional clauses
These clauses are optional because they depend on the checkout configuration you actually use.
Expedited shipping clause
Expedited Shipping: Expedited shipping options, where available, are shown at checkout. Expedited shipping shortens transit time only; it does not shorten our stated processing time unless we expressly say so at checkout or in writing.
This clause is consistent with Shopify’s transit-time structure, which separates transit from processing. [58]
Free-shipping threshold clause
Free Shipping: We may offer free standard shipping on eligible orders over [threshold] shipped to [eligible zone(s)] after discounts and before taxes, unless otherwise stated. Free shipping applies only to the shipping method identified at checkout and excludes oversized items, remote-area deliveries, special-order items, freight shipments, and any duties or import taxes unless expressly stated.
This clause is important because the Competition Act’s drip-pricing rule means any restrictions or carve-outs should be disclosed clearly and early. [59]
Local pickup clause
Local Pickup: If local pickup is available, eligible customers will see the pickup option at checkout. We will notify you when your order is ready for pickup. Please do not attend the pickup location until you receive a ready-for-pickup confirmation. Orders not collected within [X days] may be cancelled and refunded, subject to any non-refundable charges permitted by law and clearly disclosed in advance.
This matches Shopify’s local-pickup and store-pickup workflows. [60]
International duties clause
International Duties and Taxes: Depending on your shipping destination, duties, VAT/GST, brokerage, or customs-processing charges may apply. These charges are either collected at checkout if shown, or are payable by the recipient on import, depending on the delivery terms offered for your destination.
Use this clause only if it matches your DDP/DAP setup in Shopify Markets and your carrier-label workflow. [61]
COVID-19 and force majeure clause
COVID-19 and Exceptional Events: Delivery estimates may be temporarily extended during public-health events, government restrictions, customs disruptions, weather emergencies, labour disruptions, or carrier network interruptions. We will continue to communicate material delays where reasonably possible.
Carrier guarantee pages support using a measured delay clause, but it should not purport to waive statutory consumer rights. [62]
Shopify implementation checklist
Use this checklist before publishing the policy:
-
In Settings → Policies, paste the shipping policy and the returns/refund policy, then verify that the policy links appear in checkout, the cart, and product pages as expected. [53]
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In Settings → Shipping and delivery, configure the general profile and any custom profiles, set zones, add the actual rates customers will see, and enter transit times that match the promises in the policy. [63]
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Enter accurate product weights and package dimensions so carrier-calculated rates are reliable; remember that transit times shown by carriers do not include your processing time. [64]
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If selling internationally, add HS codes and country of origin to products before turning on duties/taxes calculations. [65]
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If collecting duties and taxes at checkout, verify DDP support for the exact carriers and destinations you use, update policy text and notifications, and do not mix DDP and DAP for the same destination market. [66]
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If using local delivery or pickup, configure those methods separately and add dedicated clauses to the policy rather than burying them in standard shipping language. [56]
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Run test checkouts for domestic, U.S., UK/EU, and Australian destinations to confirm that the checkout message, rates, ETA, tax/duty messaging, order confirmation, and tracking emails all match the policy text. [67]
Open questions and limitations
Exact carrier pricing outside of Canada Post’s published flat-rate products is highly account-, zone-, fuel-, dimension-, and surcharge-dependent. UPS, FedEx, Purolator, and DHL mainly direct merchants to live calculators, rate guides, and account-specific quotes rather than stable consumer-facing list prices, so this report recommends wording your public policy around calculated checkout rates unless you truly operate a flat-rate or free-shipping model. [68]
This template is designed for ordinary general merchandise. If your store later sells dangerous goods, alcohol, food/perishables, medical or age-restricted items, or other specially regulated goods, you should revise the policy and the actual fulfillment workflow together before launch. [25]
[7] [8] [54] [63] https://help.shopify.com/en/manual/fulfillment/setup/shipping-profiles/setting-up-shipping-profiles
[12] [24] https://open.alberta.ca/dataset/07cdf766-de64-473f-b57a-dda11c63f05e/resource/5a8eff64-e407-44a7-9a4f-1836685c8027/download/sartr-internet-shopping-2023-03.pdf
[14] [27] https://www.canadapost-postescanada.ca/cpc/en/support/articles/parcel-services-shipping-in-canada/delivery-standards.page
[16] https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/pipeda_brief/
[18] https://www.canadapost-postescanada.ca/cpc/en/support/articles/customs-requirements/customs-declaration.page
[19] https://www.cbsa-asfc.gc.ca/services/export/guide-eng.html
[20] https://help.shopify.com/en/manual/international/shipping/international-considerations
[23] https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/04002_00
[29] https://www.canadapost-postescanada.ca/cpc/en/support/kb/tracking/how-to-use-track.page
[30] https://www.canadapost-postescanada.ca/cpc/en/support/articles/parcel-services-shipping-in-canada/coverage-options.page
[32] https://www.ups.com/ca/en/support/shipping-support/shipping-services/domestic
[35] https://www.ups.com/assets/resources/webcontent/en_CA/terms_service_ca.pdf
[36] [51] [64] https://help.shopify.com/en/manual/fulfillment/setup/shipping-rates/setting-up-shipping-rates
[38] https://www.fedex.com/en-ca/shipping-services/intra-canada/at-a-glance.html
[40] https://www.fedex.com/en-ca/service-guide/ip1ixf-terms-and-conditions.html
[42] https://www.purolator.com/en/services/shipping-canada
[43] https://www.purolator.com/en/shipping/import-export
[44] https://www.purolator.com/en/shipping/tracker
[45] https://www.purolator.com/assets/pdf/legal/purolator-terms-and-conditions.pdf
[47] https://www.dhl.com/ca-en/home/express/shipping-and-tracking/shipping.html
[48] https://www.dhl.com/discover/en-ca/ship-with-dhl/services/get-a-rate-quote-and-transit-time
[49] https://www.dhl.com/ca-en/home/express.html
[50] https://www.dhl.com/ca-en/home/ship/customs-clearance-and-customs-declaration-faq.html
[52] [62] https://www.canadapost-postescanada.ca/cpc/en/support/articles/parcel-services-shipping-in-canada/on-time-delivery-guarantee.page
[56] https://help.shopify.com/en/manual/fulfillment/setup/delivery-methods/local-delivery
[58] https://help.shopify.com/en/manual/fulfillment/setup/shipping-rates/transit-time
[59] https://competition-bureau.canada.ca/en/deceptive-marketing-practices/drip-pricing
[60] https://help.shopify.com/en/manual/fulfillment/setup/delivery-methods/pickup-in-store
[66] https://help.shopify.com/en/manual/international/duties-and-import-taxes/additional-tasks